I have purchased two new vehicles from Bob. Knowing there is not much negotiation on new Toyotas, what sets Bob apart from the others is their Service department. Appointment times are accurate, you are greeted promptly by the service personnel, service is performed in a timely manner, and the vehicle is free from oil/grease/dirt that wasn't there when you turned it in. And- the work is done correctly THE FIRST TIME.
Bought a Lifetime battery and wipers, because they sent me a great coupon. With coupon and Christmas money...I was truly blessed. David Lyte was my host and I feel he taught me a lot. I feel like they are honest and trustworthy. I know they are expensive but if you want to have people you can trust....Miracle Toyota is worth t he price..
As per normal this professional staff did a quick and thorough job and had me out back on the road shortly. I will be back when needed.
I bought a new 2021 car. However, I was disappointed that it did not arrive on the day it was promised. But thanks to my salesman, there was an added FREE package to the car when I picked it up. The purchase process was a bit slow due to my being in the throes of moving from Georgia back to Alabama. No fault of Toyota, though.
Bought our third car from Bob Richards, it’s got to be one of the easiest buying experiences ever, been a customer for more than ten years! Thanks! Tracy Miles
I love the courteous service and the willingness to make the customer happy
Great service on my 1989 Cruiser. Brandon & mechanic team did an excellent job. Like most dealerships, it was expensive! Job well done. Thanks, Leo
I’ve seen a dramatic improvement in attention to details. A great job in your service department. They even worked me in without an appointment. The staff was informed and I felt welcomed. I been coming here for years with at least 3 new cars after my latest experience I would definitely come back to purchase again.
Bob Richard Toyota provided me with excellent service make me feel comfortable they make you feel welcome to make you feel like you’re part of the family customer service is superb I wouldn’t wanna go to any other dealership Bob Richard Toyota .
Fantastic customer service. Quick and easy. Answered questions and had car service finished in less than an hour. Best experience ever with dealership service department.
Absolutely wonderful customer service and everyone went out of their way to make the buying experience quick and easy! This is the second vehicle we’ve bought from Bob Richard Toyota and about to purchase a third!
I have been a loyal customer for 9yrs and throughout the years Bob Richards Toyota has been loyal to me. Great customer service and my service is always satisfaction guaranteed.Thank you Bob Richards Toyota for all you do🙂
This young lady Natalie had such a very beautiful spirit kind hearted vey patient because she didn’t know whether I was going to purchase a car are not because I want to drive two vehicle she didn’t question me about it because we just had very debacle experience into walking the Toyota place and feel the love I really appreciate it it wasn’t just Natalie it was every one of you but Nella was just amazing❤️
Quentin was great. I took the car for the afternoon. Came back and made the purchase same day (after having driven no less than 10 different makes/models of vehicles over the last 3 months)! Happy with my purchase.
David provides very cordial, informative and prompt service, including giving me a call back and arranging convenient scheduling for regular service on my new Prius. Long time service customer and second Prius purchased from Bob Richards and very happy with this team.
The customer service reps are always above reproach. They give service with a smile. The price is often what you like but that’s the price of owning a hybrid. The facility normally has snacks which is something that I missed considering the amount of time that I spent at the facility for the service nor did I receive my complimentary wash. Otherwise everything was great as always
I can't say enough good things about Bob Richards Toyota. The customer service is exceptional, and their teams always go out of their way to take care of me. Just Fantastic in everyway.
I find Bob Richards Toyota a convenient car buying place for me because of its proximity to my residence. Toyota is known for its product quality and I did buy Corolla from them and I am still driving it with no major problem .Friendly people and explains well about the parts and services and pricing whenever I come for maintenance services. . People are polite and the facility is clean.
Awesome staff. Easy way to buy. Great dealer. You need a toyota this is the dealer sales man professional and really took care of me.
Great customer service!! If you need a car, see James Wolfe. He helped me get the best deal that I could and it was exactly what I was trying to pay.
We have purchased 4 vehicles from Bob Richards Toyota. We are receive each time respect and excellent customer service. All service work on each vehicle is performed there. We have been trading with Bob Richards Toyota for over ten years.
I always am pleased with the service at Bob Richards Toyota. This time I had managed to break my seatbelt buckle. They are always so nice. My representatives and agents were really helpful and they got me in and out of there fast and my seatbelt works great now. It is a very nice place to wait as well… Very clean and Covid-safe
David explained everything I forgot I had on my car when I purchased it 5 mths ago! Had me in and out well before an hour! It was 5 star service..he deserves a raise!
Not having surprises is a big deal. I have come to expect excellent service from BR Toyota. Mizel Ford is fine. GJ Honda is S L O W. Milton Ruben- the worst in 45 years of driving. BR Toyota has yet to disappoint me. FAST and done right- the first time. Clean and roomy area to wait (to include an outside covered area).
I had to take my Tacoma in for a recall. The service department was very prompt and took my car as soon as I pulled in. David helped me out. He told me it would be a few hours so I left with my wife. David called to notify me that my truck was still under Toyota care, (only for a few more miles) and asked if I wanted the oil changed and tires rotated for free. I really appreciated the phone call, as I know this was something he didn’t have to do. I will definitely be going ...
A great experience. I have bought several cars over the years and this experience was at the top of the list for great customer service! No pressure and a very fair negotiation..
Had a prompt aide to come and assist me from beginning to end. Grateful for such a wonderful opportunity
Had an awesome salesman and financial manager who helped me make an awesome decision. I loved my experience with their whole team. I recommend anyone looking to purchase a new vehicle to go over and give them a visit.
Excellent service! Care and concern for their customers was very appreciated. Everyone wore masks and folks came out to greet you so you didn’t even have to go in except to pay.
Megan knew my coronavirus concerns and treated me according. (My brother died of coronavirus). The dealership will go to mandatory masks this week. THANK YOU!
Took my RAV4 in for 15000 mile maintenance and had the best experience ever having my car serviced. I was greeted with a smile and professionalism and was in and out in less than an hour.
Since I bought my Venza new, I have had a Toyota dealer complete all servicing. I brought my car in to Bob Richards Toyota for a regular oil change, tire rotation and check of fluids. My experience was fine. When I drove my car home, I noticed that it drove the same as the day I bought it new. In my opinion, well worth having the dealer service my car. I am planning to keep it until the wheels fly off! 😁
I was greeted with a warm hello before I even parked my car. Everyone seems to be having a good day and they share their positivity. My wait time was just what they told me to expect. Waiting area was pleasant and adhered to social distancing. I like the quick car wash service! Excellent overall experience for required maintenance on a new lease.
We have purchased four vehicles from Bob Richards Toyota. They give grand customer service. I feel like the favorite customer when I'm there. Very short time waiting during vehicle service.
My experience each time I come to Bob Richards is great! This visit was for maintenance checkup which you’re always greeted with a smile and the staff is very courteous. They have great WiFi the showroom and facilities are always spotless.
I’ve purchased 4 cars from the Bob Richards buying group. I prefer driving to Carolina to have my car maintained. Very relaxed. Trinity was great he greeted me even though I was mulling around the lobby waiting on my car( I hate sitting)
Awesome customer service. They went above and beyond to get me what I wanted! I would highly recommend them if your looking for a new ride. I was very pleased with all the details, they made buying a car easy!
The service was quicker than estimated. The waiting room and internet were great. The staff was very professional. The facilities were spotless! Friendly and fast service! I will be back!
I always go to Bob Richards for my maintenance. Fair price, great customer service and work is always perfect. Nice lobby with quick or "on time" service. Over 220k now and my Tacoma runs like brand new. The only negative comment is that the "complimentary" carwash dosen't get all the bugs off.
I recommend Bob Richards to anyone trying to buy a car. They have excellent customer service and really work with you in finding what you want .Thanks Trinity and Derrick
Best Toyota dealer around always has the best deal in the csra.I have bought 3 Toyota Tacoma from here and they always gave me the best deal try to buy from other dealerships they are no contest to Bob Richards
I really appreciate Ty my service advisor as he goes above and beyond taking care of my service needs. He is honest and does his job with integrity! I completely trust him with all my automotive service needs!
As a first time car buyer, I had a great experience! I was greeted with a smile by James, who narrowed down the perfect fit for me based on the features I want. Derrick was also great by keeping me informed and aware of the best option(s) financially. Byron was also proficient with handling the financial aspect of the process.
I received excellent warranty service on my Toyota Camary. The service was done in a timely manner by trained service technicians. I highly recommend Bob Richard's for sales and service.
Excellent service and well manner customer service employees meet my expectations knowledgeable technician and always service is done on time and service charge is fair
The team here is awesome and takes a very personal approach to the process, they will make sure your experience is second to none. You won't be sorry when using them to find your next vehicle.
The best service. Scotty is great and allowed the vehicle to sell itself. I was not forced or pressured to get a vehicle at all.
From start to finish the process was easy and painless, they were very friendly and super helpful with everything! This is the 2nd new car bought from them and it was just as pleasurable as the first. They did a great job with everything!
Initial service during an unexpected long drive from home dealership. Quick appointment able to schedule after hours;Prompt service; efficient and friendly staff. Comfortable waiting area. All good!
They are the absolute best. Darius Bell and the Bob Richards team did a superior job in helping to get my car traded in. They are top notch and not just another sales experience. This sales experience is most definitely one for the books and best I've ever experienced. Was so pleased I didn't purchase just one car. I came back a few days later to purchase a second car with my dad!! Love this guys!!!!
Brought the exact car in I wanted, even if was further away. They knew we would be happy with it! Was the color scheme we wanted plus more. Everyone was very helpful! Ernest was great with helping us along with Mr. Hamilton and Matthew to the end of the sale. Thank you for everyone's help! 10 out of 10!
Purchased my RAV4 last from Bob Richards with no haggling from great sales team. Have had vehicle serviced twice under the 2 year/25000 mile free service. Service staff were professional, friendly and wait time was minimal. Highly recommend this dealership.
Great place to buy a car. Everyone is very friendly, and works very hard to please each and every customer. ReLinda was my saleswoman, and I would recommend her and this dealership for your next vehicle!!!!!
visit bob Richards last with your best deal-- they will beat all others. Bob beat Atlanta, Columbia, and Augusta I also visited other dealers of other brands and they still came out on top after a lot of research
The staff there is very nice dealing with customers in a decent professional way that reach to state where both company and customers have win win situation
Great job always helpful and courteous . Fixed what needed to be fixed while I was there.gir an appointment the same day I called so it worked out great
1st time there. Matt,Ty the service manager were excellent to deal with. Was nice to have my vehicle tires rotated and oil changed in and out in 45 minutes and with some of the kindest folks you'll ever meet. I'd recommend anyone to this dealership.
Carl is the best service provider because no matter how irate and uncooperative the customer he keeps his cool and is gracious 2 the next customer. I've been the next customer and observed this!
I received excellent service from the staff. They answer all my questions and help me get the monthly payment I wanted. They will work with you to get a good deal.
Everyone was very helpful and was a very easy buying experience. Roderick helped me to get the best deal and was very knowledgeable and patient.
Overall my whole buying experience with Toyota was excellent. I had a great Sales person in Derrick!! I left dealership a Happy man!!
Excellent experience. Bernard and the team was on point and made sure I got in the car I wanted! I would definitely recommend this dealership to anybody looking to buy a Toyota.
Fast and easy in and out.. Free snacks was nice ,while you Wait!I will use for future service or repairs if needed.I would refer others...
Thanks, I am glad to be a part of your team ,and would be buying my truck and cars here from this time forward .👍👍👍
Excellent job. It was quickly done and diagnosed. Carl did a great job getting my service completed on the vehicle. Will continue to call on the service dept. In the future.
Basically this dealership has provided excellent services now and always in the past. Will recommend them to others. Thanks for what you do to help us
Not only is the service timely and professional, but the waiting area is very, very nice. I am extremely happy that I bought a Toyota.
Service is great. They are professional ,very considerate of their customers and this is only dealership I go for service since I bought my Tacoma Truck.
Great service friendly staff exceptional dealership get u out in good time love and would buy here in the near future and would referred people here
This was the only toyota dealership that had my color vehicle in stock. Everyone is helpful and extremely friendly. They worked with me until I was comfortable with my purchase. I did not feel pressured at all.
Bob Richards Toyota Service is fantastic my second car from them! They are professional, timely, and very considerate of their customers. I highly recommend them for service!!
Went in to have my vehicle serviced ended up purchasing another vehicle I am trading mine in. As far as I’m concerned the only Toyota dealership worth dealing with.
Bob Richards Toyota Service Dept is fantastic! They are professional, timely, and very considerate of their customers. I drive past other dealers to get to Bob Richards. I highly recommend them for service!!
We have been buying Toyota’s here since 2008. Scotty is our guy! Always a great experience. We are always treated great in the buying process and we have had excellent experiences with the service department as well.
Very nice and loving people. Derrick was very down to earth and a pleasure to work with along with the sales manager, Charlie and the Finance manager, Byron; all provided excellent service with a smile.
Making an appointment on line was easy. I made the appointment for 7:15 and arrived shortly before they open. There were 5 cars lined up ahead of me, and by the time they opened 8 cars behind me. Once open the team processed everyone through. I was out in about 1.5 hours. The facility was clean and they had free coffee and water.
I hate car shopping, but this was a pleasant, low pressure experience and I found a vehicle that I LOVE! I’m very pleased and would recommend.
I started my car buying process on the internet, 1500 miles away. Bob Richards was prompt contacting me, and committed to helping me get to yes. They were upfront on what they could do and couldn’t do. No hidden fees at the end. Very patient with all my questions. I have already recommended them to my friends and family
The Bob Richards team make it the trade and purchasing process a delight. Michelle and Charlie were wonderful to work with, and they made our entire transaction quick and efficient. We are happy to have Bob Richards so close, and will definitely be returning!
Thank you Carl Reed for your exceptional service as always. Carl is extremely knowledgeable, helpful, and always a pleasure to work with. I get all my service work there because of Carl Reed.
Came in for an oil change for my Tacoma left with a Tacoma and a 2019 rav4 for the wife great service friendly people would recommend them to anyone Quinton helped me find the perfect new car for my wife ask for him great guy helped me every step of the way
Great customer service and quality services with repairs!!!! I did not have a long wait. Services was great!!! I would recommend this dealership to anyone.
Mr. Reid has always been attentive and courteous. Never had any problems with my vehicles and will always courteous. I will continue have my cars service by Mr. Reid and his staff
Excellent service and a very friendly staff, I will be back again in the future, Mr. King was very helpful friendly he answers all my questions
Excellent would recommend great service and very knowledgeable nice people worked very hard to make a deal happen will tell others about my Experience thanks
My car wouldn’t start at lunch... security got my car started .... I called Bob Richards and they said I could bring it right after work.... I showed up and Megan took care of me right away!! I’ve always had a positive experience ! Thank you!!
I took my car in for service and received outstanding service. Everyone was very professional and friendly. Service was done in a reasonable amount of time and even got a car wash.
Desiree’s does a wonderful job! It is a pleasure to work with her. Service technicians are always very professional as well. I highly recommend Bob Richards service department.
I went in for service and walked the lot just browsing while I waited. I was approached by Re who was not pushy, and very engaging. She listened to my needs and only showed me what I told her I was looking for. Usually a car buying experience is frustrating and time consuming, but this was surprisingly simple. I knew what I wanted and feel Re and the entire VIP team (Kelvin, Re, Byron etc..) went above and beyond to explain the details and make sure I was informed before making my decision. I would highly recommend this dealership and ...
Amanda is amazing great deal Everything was quick and easy in and out I was dealing with 4 different dealers and she gave me the best deal and treated me like a a friend not a paycheck
I had alot of cost in repairing to fix my car. Over 1000 in repair. And they helped me finance a new car instead of repairing the old. Best experience I had.
Any time I have had my car serviced it has been an easy, quick and pleasant experience. I just bought a new car and got just what I asked for.
Excellent service with great customer service, salesman was very knowledgeable. Mike went over and above our expectations. I would definitely reccomend Bob Richards Toyota to anyone looking for a new/used automobile.
Carl was a true professional. Best experience ever. My appointment was at 0700. I was able to schedule it online and was praying I would be treated quickly. I was!!!!! The whole experience was wonderful
Friendly and professional when I dropped my car off for service with Carl. Cashier was very friendly, also. I've bought my last two cars from Bob Richards.
Very professional! The salesman was very patient, showed me all the new features, excellent customer service, never felt pressured to buy! Thanks again, love the new “Tacoma!” Great truck, and fun to drive!!
Each time we are treated as the #1 customer. Relaxed environment and exceptional service. Very clean facility and very professional staff. Have been a customer for 13 years.
On time, clear communication, and comfortable atmosphere. Service appointment at 7:15 works welll for me. Exterior of my car was also washed which is a nice touch.
As always, friendly,fast and very informative. I am never disappointed when I go to the dealership no matter what the situation. They are always super easy to deal with.
This was by far my greatest car buying experience. I will definitely recommend Bob Richards to my family and friends. The salesman was very professional and courteous.
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